Complaints Procedure

Complaints Procedure

Here at Lucy Foster Aesthetics we pride ourselves in offering first class treatments and customer service to all of our customers. However, we recognize that on occasions unfortunately things can go wrong.

In the unlikely event this does happen we will try to ensure we put things right at the earliest opportunity.

This procedure advises how to bring things to our attention if you are not happy about the treatment or service that you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern in person with our Aesthetic Therapist Louise. Louise will listen carefully to your concerns and do what she can to correct any problems.

If you do not feel comfortable or able to do so, you can advise us of your concern by emailing us at clinic@lucyfoster.co.uk
Please provide as much detail as possible, including details of the clinic, date and time of your appointment.

We will acknowledge your complaint either by telephone or by writing within 4 working days.

A full response will be made within 20 working days of receipt of the complaint.

If you are still dissatisfied with the response received we kindly ask you put your complaint forward to the company director Lucy Foster via email info@lucyfoster.co.uk.

Your complaint will then be acknowledged within 4 working days and a full response will be made within 20 working days of the receipt of the complaint.

 

 

Lucy Foster Aesthetics operates at 5 days per week. This is important to remember as non-working days are not included in the resolution time.

 

 

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