Lucy Foster Clinic Policies

Deposit amount

• All bespoke courses will require a 50% deposit amount of the total cost of the course to secure all appointments booked in advance.
• Please note, all online bookings and individual treatments will automatically incur a 50% deposit at the time of booking.  
• We will redeem your deposit if less than 48 hours’ notice is given in line with our cancellation policy below.

Cancellation & No-Show Policy

We understand that plans can change, and we will always do our best to accommodate you where possible.

To ensure we can offer appointments to all of our clients, we require at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Our cancellation policy is as follows:

• More than 48 hours’ notice: No charge will apply.
• Less than 48 hours’ notice: We reserve the right to charge 100% of the treatment cost.
• No-shows: We reserve the right to charge 100% of the treatment cost.
• Appointments cancelled or rescheduled within 48 hours may be subject to the full appointment fee, regardless of the reason for cancellation.
• Any outstanding cancellation fee must be settled before a further appointment can be booked.

We appreciate that genuine emergencies can happen, and these will always be considered at the clinic’s discretion.

By booking an appointment with us, you acknowledge and agree to our cancellation and no-show policy.

Lateness & Refunds 

• We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.
• However if you are late it can affect the remainder of our teams’ day by delaying them for their clients who come in on time.
• For this reason, we have set a few general ground rules for such situations.
• Clients will generally be allowed a 5-10 minute grace period.  After that time, we will call to check you are on your way.
• If you are able to make it in time for your entire treatment to be completed, great!  If not, you may have to reschedule part of your treatment. This will allow us to continue to our allocated time slots for the next client to ensure they are not kept waiting for their appointment.
• Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. In this case, you will still be charged 100% of the original service(s) scheduled.
• Here is a general breakdown of our late fees:
• If the client arrives late but within the allotted time, but has to forgo some parts of the treatment 100% of the booked treatment charge will apply.
• If the client does not arrive in time for the service to be completed, you will be charged 100% of the booked treatment.
• Again, please remember that your appointments are reserved for you and only you.
• These policies allow us the opportunity to ensure the smooth running of our clinic.
• We very much appreciate your business and adherence with our policies.

• Refunds on promotions and packages sold are not available unless certified medical reasons exist that the treatment cannot be carried out. 
• Should you fall pregnant during your treatment then your remaining sessions/areas will be put on hold until you are able to resume.
• Should for any reason outside of a medical one you wish to stop your treatment plan then you may redeem the remaining value of treatment plan/package purchased for any other treatments.
• We do not offer refunds for treatments or services once purchased, expect for exceptional circumstances at our sole discretion.
• Clients do not have an automatic right to a refund or to change their mind once a booking has been made. This is in accordance with UK Consumer Law relating to services that are time-specific, personalised or involve medical/ aesthetic treatment.
• Where a refund is agreed as an exception a minimum transaction and administration fee of £50 will be deducted from the refunded amount.
• Deposits are non-refundable but may be transferred to an alternative appointment at our discretion, provided sufficient notice is given.